FAQ's

The Night Sky Show is for anyone or everyone no matter your level of interest or ability. This is a show for all.
If you only just wonder what that star is on the horizon, or are really into the night sky and want to see something different, then the show is for you. It is intended to interest, entertain and inspire.

The show is suitable for ages 8 to 80 and older!

When accompanied by an adult, children are most welcome. The show is suitable for children aged 8+ or slightly younger if they are mature for their years. This is due to the length, time and content of the performances.
There are some Saturday Matinee performances which will be suitable for families with younger children. Please see the HOME page or TICKETS + DATES page for details.

You can purchase tickets by telephone, online or even in person for some venues.
Select the show you would like to attend from the list on our Home Page and click the “BUY TICKETS” button or visit the TICKETS + DATES page and select a show there. You can then see more detail about the shows times, venue and more information etc. You can purchase your tickets by clicking the “BOOK NOW” button.
Either of the above will take you to the specific venues Box office/ booking pages for the show.

*Tickets are not sold on this website and are dealt with directly by each individual venues Box Office.*

Yes, you can buy tickets by telephone. Visit our HOME page and click on the “BUY TICKETS” button for your chosen venue/ date and you will be taken to the venue website. You will find the telephone number for the Box Office either on the booking or home page of the venue’s website.

Alternatively, visit our TICKETS + DATES pages and click the “VIEW DETAIL” button for your chosen date/ venue. This will take you the event page where you will find the Box Office telephone number for that specific show.

The show is approximately 2 hours long plus a short half time interval – usually 20 minutes, for refreshments/ comfort break and merchandise if you wish to purchase it.
Visit our “TICKETS + DATES” page and click the “VIEW DETAIL” button for your chosen show. An approximate running order will be included with the show information.
In general, the running time will be 45 – 50 minutes for the first half, a 20 – 30 minute interval, and 70 minutes for the second half.

Each venue for the Night Sky Show has been booked with pre-show and interval refreshments in mind.
All of the venues have a licensed bar. Some also have a cafe` or restaurant available

We plan to have merchandise on sale pre-show and during the interval at a Merch stand for each show. Alternatively, merchandise will be available to buy online from this website soon.

Sign up for our email newsletter or alternatively follow @VirtualAstro on twitter and Facebook.

The Show is a full theatrical performance and will contain music, sound effects and stage lighting.
If you have any concerns please get in touch via our “CONTACT” page and we will do our best to provide you with information.

There is no strobe lighting, but there may be flashing images on screen.

No, come dressed in whatever you feel comfortable in and in accordance with the venues rules and local by-laws.

There are no plans currently to stream the show online, live, or recorded due to copyright restrictions.
Please sign up for our newsletter and follow @VirtualAstro on Twitter and Facebook for updates on future online projects.

There are a number of reasons why you cannot take photographs, video or audio recordings of the show.
In a nutshell, capturing images, video or sound will breach copyright and privacy laws. The show content is only licensed to be played/ performed at the venue under copyright law. Reproduction, broadcast, posting on social media, youtube or any other online channel or website is strictly prohibited under copyright law. 
Anyone caught recording images, video or sound during the show may be ejected from the show by the venue.

A Q&A session will take place during the show. You can submit questions during the interval. Instructions will be given at the start of the interval.

This is an indoor event in theatres  There will not be any outdoor practical observing of the night sky during the show.

You are however if it is clear and safe to do so, encouraged to enjoy the night sky on your way home.

If you would like the Night Sky Show to come to a venue near you, please mention @VirtualAstro on twitter or Facebook or send us a message from our “CONTACT: page. The more interest we get in a specific area, the more likely the show will be there in the future.

For details parking and other facilities and information please contact the show venue directly.

Each venue has varying provisions for disabled access. Please contact the venue directly for more information and to book.

This is venue dependent and you will have to contact the venue directly for more information. Most venues offer this.

This is down to the venue and unlikely. The show is in theatres and some cinema-style venues. Food and drink may be available to buy at the venue prior to the show and during the interval depending on the venue. Please speak to the venue directly to check and to avoid any misunderstandings.

Each venue for the Night Sky Show has been booked with pre-show and interval refreshments in mind.
All of the venues have a licensed bar. Some also have a cafe` or restaurant available.

If you are late and still wish to attend, please contact the Venue directly. Each venue has varying late arrival policies.

Each Venue has varying policies for refunding tickets and it is best to ask them directly to see what they can do.

Unfortunately, due to ticket touts and other security concerns, we are unable to get involved with the resale of tickets.

Due to circumstances out of our control, we sometimes have to reschedule shows.

If the show you have booked has been rescheduled to another date in the future, you will be notified directly by the venue via email. You will be contacted via the information you provided when you booked. Please check your junk email folder or if your mailbox is full if you have not received an email.

You do not have to do anything. Your purchased tickets and seating arrangements will automatically be carried over to the new date. The only thing that will change is the date and in a few cases, the time may change also. Please check your update email for details.

Please contact the venue you purchased your tickets from directly for any questions, or if you require ticket refunds due to not being to attend on the rescheduled date etc.

In the unlikely event a show is cancelled (this would only happen for reasons out of our control such as dangerous weather conditions, illness, disaster etc. We will endeavour to notify you as soon as we are aware that the show has had to be cancelled. This will be done by the venue via email and The Night Sky Show via social media. Always check with the venue to find out more information.
Refunds can only be dealt with by the venue/ booking company where the tickets were purchased from. We have no influence or control over refunds. Please deal with the venue directly.